Introducing the global view

The global view provides Managed Service Provider (MSP) admin users with a unified dashboard to monitor all descendant workspaces. It consolidates key information, including tickets, protected users, protected devices, workspace security gaps, and insights from Coro.

This view supports large-scale workspace management by enabling:

Real-time visibility into activity across all workspaces.
Quick access to workspace-level details.
CSV export for external reporting or analysis.
Workspace labels to help organize and manage large sets of workspaces.
Role-based access control, allowing MSP admin users to manage visibility and permissions across the channel and descendant workspaces.

To access the global view, select Global view from the top of your console:

From the global Actionboard, MSP admin users see a summary of their channel workspace and all descendant workspaces:

Element	Description
	Sidebar Access and configure the following areas of your global view: Workspaces: Manage your descendant workspaces. Tickets: Full details of all open and closed tickets in the channel workspace and its descendant workspaces. Security Gaps: View and manage security gaps for your channel and descendant workspaces. Insights: View aggregated security activity from the past 30 days across your channel and descendant workspaces. Global Settings: Your global settings and management.
	View toggle Toggle between global view and workspace view.
	Channel workspace switcher If you're an MSP admin user with access to multiple channel workspaces, select the channel workspace to view and manage. For more information, see Workspace hierarchy.
	Coro AI Assistant Powered by AI, Coro AI Assistant uses the Coro documentation to provide responses to your questions and direct you to helpful articles.
	Show subscription plans only Filter the dashboard panels to view data about both trial and subscription workspaces, or only subscription workspaces. This filter affects all dashboard panels except the Workspace statuses panel.
	Dashboards Ticket and activity dashboard panels for generated tickets, protected users, and protected devices. Select View all from each panel to access the: Global ticket log: A list of all tickets in the channel workspace and its descendant workspaces. Global devices: A list of all protected devices in the channel workspace and its descendant workspaces. Global protected users: A list of all protected users in the channel workspace and its descendant workspaces.
	Tickets overview View tickets by module and workspace. Select the module or workspace to see more details.
	Workspace statuses View the status of the channel workspace and each descendant workspace. Select a status to see more details about that workspace.
	Cloud Backup This panel appears only for Cloud Backup module subscribers. Activity overview for Cloud Backup module subscribers across all child workspaces in your estate, for the previous 30 days: The left panel shows the total number of backup tasks started or scheduled, with a success rate and breakdown of task status: Successful: At least one or more items were successfully backed up and can be restored. Coro considers a scheduled backup task as successful even if no items have changed, or if some items were skipped (and marked as ready to be backed up at the next task). Cancelled: The backup task was abandoned due to an interruption such as a software update or server reboot. Incomplete: The backup task started, but was stopped due to an error. Coro may or may not have created an accessible partial backup in this instance, depending on the severity of the error. Unsuccessful: The entire backup task failed. In progress: The backup task is currently running. Scheduled: The backup task is scheduled to start. The right panel shows the number of restore tasks started or scheduled, with a success rate and breakdown of task status: Successful: The task successfully restored all items saved in the backup. Cancelled: The restore task was cancelled from the Keepit console. Incomplete: The task skipped restoring one or more items. Unsuccessful: The entire restore task failed, or all items were skipped. In progress: The restore task is currently running. Scheduled: The restore task has been triggered and is scheduled to start.
	Total protected users and devices A graph of the total protected users and devices over a specific time period. Change the time period from the dropdown in the upper-right corner. Select Export CSV to export the data to a CSV file.
	User/device change by workspace A breakdown of user/device change by workspace over a specific time period, displaying the top three workspaces with the most positive and most negative changes. Change the time period from the dropdown in the upper-right corner.

Introducing the global view

Was this helpful?