Managing Workspaces

The Manage Workspaces portal enables Managed Service Provider (MSP) admin users with sufficient permissions to manage their respective customer workspaces.

MSP admin users manage the following workspace types:

  • Regular – Standalone workspaces assigned to direct customers and managed by admin users. Regular workspaces cannot serve as parents or containers for channel workspaces.
  • Channel – MSP workspaces that function as the parent/container of other channel and child workspaces.
  • Child – Workspaces belonging to the customers of an MSP admin user.

Accessing the Manage Workspaces portal

To access the Manage Workspaces portal:

  1. Sign into the Coro console .
  2. Select Manage Workspaces :

    Manage Workspaces

    The Manage Workspaces portal appears:

    Manage Workspaces UI

    For both channel and child workspaces, the parent workspace name appears after the channel workspace name:

    Child workspace hierarchy

Using the Workspaces tab

The Workspaces tab displays the currently signed-in workspace and all its descendant workspaces.

Filter for workspaces by:

  • Status
  • Modules
  • Type

For further information on workspace status, see The workspace lifecycle.

For further information on workspace subscription modules, see Managing workspace subscriptions.

Search for workspaces by:

  • Workspace name
  • Workspace ID

Filter and search workspaces

Select ACTIONS to perform the following workspace actions:

MSP Actions

Select the three-dot action menu adjacent to a specific workspace to perform the following actions:

Workspace actions

Action Description
Edit workspace Edit workspace options, such as company name, display name, and notification settings.
View workspace Redirect MSP admin users to the Actionboard of the selected workspace.
Edit subscription Edit the existing workspace subscription.
Start subscription Start a new workspace subscription.
Stop subscription Stop the existing workspace subscription.
note

The actions available for each listed workspace depend on the MSP admin user's role within the MSP hierarchy to which the workspace belongs.

For further information on workspace subscription actions, see:

Channel hierarchy

Channel workspaces are organized into the following hierarchical structure:

Hierarchy

Workspace type Description
Root Channel Coro creates this primary channel workspace from which descendant channel and child workspaces originate. MSP admin users oversee the entire network of descendant workspaces from this root channel.
Channel MSP admin users create and manage channel workspaces directly from the root channel workspace or from within other respective descendant channel workspaces. Each channel workspace operates as a subordinate administrative center within the root channel's network, managing its own set of channel and child workspaces.
Child MSP admin users create and manage child channels either directly from the root channel or from within other respective descendant channels. Child channels belong to MSP customers. MSP admin users cannot create additional workspaces from child workspaces.
note

When an account is an MSP admin user for multiple MSPs, the Workspaces tab lists all workspaces according to the channel workspace hierarchy.

Important
  • An account can serve as an MSP admin user in one workspace within an MSP hierarchy.
  • An account can also serve as an MSP admin user in other independent MSPs.

See also: