Enrolling iOS and iPadOS devices

Coro enables you to enroll iOS and iPadOS devices:

• Manually, as a Company Owned Device (Supervised) or Bring Your Own Device (BYOD) .
• Automatically, through Coro being designated as a MDM for your Apple Device Enrollment Program (DEP)-deployed devices.
• Automatically, through identity-led enrollment by a Managed Apple ID (MAID) user.

For more details about each type, see Overview.

Read the following procedure for instructions on enrolling your device type:

• Manually enrolling a supervised iOS or iPadOS device
• Manually enrolling a BYOD iOS or iPadOS device
• Enrolling devices through a DEP
• Enrolling devices through MAID

Manually enrolling a supervised iOS or iPadOS device

Follow the steps in each of these sections to enroll a supervised device:

• Prerequisites
• Get the enrollment link from your Coro workspace
• Set up Apple Configurator with server and organization details
• Prepare a device

Prerequisites for supervised devices

For supervised iOS or iPadOS devices, make sure you have the following before you begin:

• Your device, running iOS or iPadOS version 15 or later, unlocked and powered up, and with access to a Wi-Fi network. A factory reset of the device is required.
• A macOS computer running version 10.12.5 or later, with Apple Configurator 2 or later installed.
• A charging cable to physically connect the device to the macOS computer.
• Standard Apple ID and password credentials.
• Access to the Coro console.

Getting the enrollment link from your Coro workspace

Before you can proceed to prepare a device, first obtain the MDM server enrollment link:

1. Sign in to the Coro console and navigate to the Mobile Device Management module.
2. On the MDM - Mobile devices management page, select the Devices tab:

   

3. Select + ENROLL DEVICE , then select iOS Device :

   

4. From the Select iOS enrollment type dialog, select Manual enrollment :

   

   Coro displays the Enroll iOS devices dialog:

   

5. Select Company Owned Device (Supervised) , then select NEXT .

   Coro displays the Choose enrollment method step:

   

6. Select COPY SERVER LINK to copy the provided server link to your clipboard. Keep this information for later.

   note

   The Apple Configurator steps described in this dialog are covered later in this guide.

7. Select DONE to close the dialog.

Setting up Apple Configurator with server and organization details

In this section, you set up a macOS computer with all required software and settings to function as a platform for preparing iOS and iPadOS devices for Coro MDM.

This is a one-time procedure designed to set up your macOS computer with the Apple Configurator tool, details of Coro's MDM server, and information about your organization. These details are applied to each device on which you run the preparation procedure.

On your macOS computer, perform the following steps:

1. Install and run the Apple Configurator app. Download the configurator from this link: https://support.apple.com/apple-configurator .
2. Select Settings... from the Apple Configurator menu.
3. Select Servers :

   

4. Select the plus icon to add a new server. This starts the Define an MDM Server wizard:

   

5. Select Next to add the MDM server details:

   

6. Enter the following details:
   • Name : Enter a name for the server. Coro recommends "Coro MDM".
   • Host name or URL : Paste the MDM enrollment server link, see Getting the enrollment link from your Coro workspace .
7. Select Next to continue.

   Apple identifies the server and adds it to your Servers list:

   

8. Add an organization and supervision identity. Select Organizations :

   

9. Select the plus icon to add a new organization. This starts the Create an organization wizard:

   

10. Select Next to continue. Then, when prompted to login, select Skip :

    

11. Enter details for your organization into the fields provided:

    

12. Select Next to continue. Apple adds your organization to your Organizations list:

    

13. To view your organization's supervision identity, select Show Supervision Identity... :

    

14. Expand the Details section to make sure your Apple Push Notification Services certification is visible in the list, then select OK to close the dialog.
15. Close the Settings dialog.

Preparing a device

The following steps describe how to prepare an iOS or iPadOS device for Coro MDM management using the MDM server and organization details previously configured in Apple Configurator:

1. Connect your device physically via a charging cable to the macOS computer and, on the device, agree to "Trust this computer":

   

2. Open the Apple Configurator app and select your mobile device:

   

3. Right-click on the displayed device and select Prepare... :

   

4. In the Prepare Devices dialog, select Manual Configuration and enable Supervise devices . Then, select Next to continue:

   

5. In the Enroll in MDM Server dialog, choose your Coro MDM server from the drop-down list. Then, select Next to continue:

   

6. In the Assign to Organization dialog, choose your organization from the drop-down list. Then, select Next to continue:

   

7. In the Configure iOS Setup Assistant dialog, enable the steps you want to appear during the device setup procedure. Then, select Prepare to complete the process:

   

8. The Apple Configurator app warns that the device was previously prepared. Select Erase to erase the device's current state, apply your settings, and prepare in Remote Management mode:

   

9. Wait for the device to reset and restart. When your device reaches the Apple Hello prompt, it is safe to disconnect:

   

Final steps

After you complete the device preparation process, you can proceed to distribute the device to your end user.

When your user signs into the device and sets up the Wi-Fi connection, it downloads the enrollment profile and connects to your Coro MDM service.

Your Coro MDM device list is automatically populated with the connected device.

Manually enrolling a BYOD iOS or iPadOS device

Follow these steps to enroll a BYOD iOS device:

• Prerequisites
• Send enrollment links to your users
• Activate enrollment on a device

Prerequisites for BYOD devices

For BYOD devices, you need:

• Your device, running iOS or iPadOS version 15 or later, unlocked and powered up, with access to a Wi-Fi network.
• Access to the Coro console.

Sending enrollment links to your users

Before you can enroll a device as BYOD, you first need to obtain the enrollment link and send it to the device's user. Coro enables you to bulk email an enrollment link to one or more users. Alternatively, you can copy the link and paste it directly into a browser on the device.

To access the enrollment link, perform the following steps:

1. Sign in to the Coro console and navigate to the Mobile Device Management module.
2. On the MDM - Mobile devices management page, select the Devices tab:

   

3. Select + ENROLL DEVICE , then select iOS Device :

   

4. From the Select iOS enrollment type dialog, select Manual enrollment :

   

   Coro displays the Enroll iOS devices dialog enabling you to select a manual enrollment type:

   

5. Select Bring Your Own Device (BYOD) , then select NEXT .

   Coro displays the Choose enrollment method step:

   

6. Choose one of the following methods:
   • Send an enrollment link via email to device owners :

     Enter one or more email addresses in the box provided, then select SEND INVITATIONS to request Coro to send a preformed email template to each address in the list containing instructions and a link to begin the enrollment process.

     note

     Type an email address, then press space or enter to validate it. Or, use commas to separate a list of addresses.

   • Share a link directly with device owners :

     Use the COPY TOKEN button to copy the unique enrollment link to your clipboard:

     

     Send this to your device owners with instructions to paste it into a web browser on the device.

7. Select DONE to close the dialog.

Activating enrollment on a device

On the device, perform these steps to enroll:

1. Access the invitation email through your device's mail app, and tap the included device enrollment link.
2. When prompted, tap Allow to start downloading a new configuration profile:

   

3. When complete, tap Close :

   

4. Now go to your device Settings app, then tap the Profile Downloaded link to access the downloaded enrollment profile:

   

5. Tap Install on the top right-hand side:

   

6. Your device may ask you to confirm your passcode or identity in order to continue.

   

7. A warning page is triggered explaining next steps. Tap Install again:

   

8. Tap Trust , then wait for the profile to be installed and the device to register with Coro MDM:

   

9. When this is complete, tap Done :

   

After the enrollment process has completed, your Coro MDM device list is automatically populated with the connected device.

Enrolling devices through a DEP

Coro can connect to an Apple Device Enrollment Program (DEP) to enable organizations to configure Coro as a designated MDM for their organization-owned centrally provisioned and deployed iOS and iPadOS devices. Such devices are typically configured and enrolled in the program prior to shipping to the end-user.

Where Coro is assigned to devices as the designated MDM solution, such devices are automatically synchronized to the Coro console, and can be monitored and managed in the normal way. Upon receiving the device, the user completes the remote management setup procedure and the device is marked as active in Coro.

Follow these steps to enroll devices through a DEP:

• Prerequisites
• Assign Coro as the MDM for your devices
• Synchronize DEP devices to Coro MDM
• Prepare a DEP-deployed device for use

Prerequisites for DEP devices

For enrolling a DEP-deployed device, you need:

• Coro configured with a valid DEP connection .
• Access to an ABM or ASM admin account.
• Access to the Coro console.
• A device running iOS or iPadOS version 15 or later, enrolled in an Apple DEP.

Assigning Coro as the MDM for devices

Before Coro can manage a device, you must first configure your DEP-deployed devices to use Coro as the designated MDM server. This will enable Coro to access the devices and provide management capabilities through the Coro MDM console.

To assign Coro as the MDM server for a device in your DEP service, perform these steps:

1. Sign in to your Apple DEP service.
2. In the Devices section, locate and select the device to which you want to assign Coro as the MDM:

   

3. Select the three-dot actions menu in the device details pane, then select Edit MDM server :

   

4. In the Edit MDM server assignment dialog, select your Coro MDM server from the drop-down list:

   

5. Select Continue followed by Confirm to confirm your MDM assignment.

   After a short wait, your device has Coro MDM assigned to it.

Repeat this process for each device you want to add to Coro MDM.

Synchronizing DEP devices to Coro MDM

After you have assigned Coro as the MDM server for one or more devices in your DEP service, Coro receives details of the devices through an automatic synchronization process. This process occurs after approximately one hour.

To instead force an immediate synchronization, perform these steps:

1. Sign in to the Coro console and navigate to the Mobile Device Management module.
2. On the MDM - Mobile devices management page, select the Devices tab:

   

3. Select + ENROLL DEVICE , then select iOS Device :

   

4. From the Select iOS enrollment type dialog, select Device Enrollment Program (DEP) :

   

   Coro displays the Device Enrollment Program (DEP) dialog:

   

   note

   This example shows the dialog for Apple Business Manager. The dialog you see will reference your connected DEP service.

5. Select SYNC DEVICES .
6. Select DONE to close the dialog.

Devices become active in Coro MDM after the end user completes the setup assistant on the device. See Preparing a DEP-deployed device for use for details.

Preparing a DEP-deployed device for use

When a DEP-deployed device is ready to be used, you must first run through the setup assistant. This operation might be performed by an organization's IT team prior to despatch or by the end user, depending on your organization's device policy. Devices must be factory-reset prior to setup.

During this process, the operator is requested to enroll the device for remote management:

After the setup assistant is completed, the device appears as active in the Coro MDM device list.

Enrolling devices through MAID

Coro can enroll devices into MDM when a user with a Managed Apple ID (MAID) signs into a work or school account on that device.

Such devices can be organization-owned or BYOD (Bring Your Own Device), and the type of MAID enrollment service configured within your Coro workspace determines which of these device types you can enroll:

• device-led for organization-owned devices
• user-led for BYOD and personal devices.

Follow these steps to enroll devices with MAID user identities:

• Prerequisites
• Validate a MAID user identity
• Enroll devices with a MAID identity

Prerequisites for MAID enrollment

To enroll devices signed into by MAID users:

• Coro configured with a validated MAID enrollment service
• Access to the Coro console.
• A device running iOS or iPadOS version 15 or later (if you configured MAID for user enrollment ), or version 17 or later (if you configured MAID for device enrollment ).
• Users with assigned Managed Apple IDs through Apple Business Manager (ABM) or Apple School Manager (ASM).

Validating MAID user identities

To enroll a new device, Coro needs to verify the identity of the enrolling MAID user. When you add a user identity using the process described here, Coro creates a unique password that your device user can use when signing into a work or school account on the device to be enrolled. This password can be emailed directly to the end-user if required, as described later in this guide.

The MAID user email address you add here must be based in the domain you used when you set up the MAID service.

To validate a MAID user:

1. Sign in to the Coro console and navigate to the Mobile Device Management module.
2. On the MDM - Mobile devices management page, select the Devices tab:

   

3. Select + ENROLL DEVICE , then select iOS Device :

   

4. From the Select iOS enrollment type dialog, select Managed Apple ID Enrollment (MAID) :

   

   Coro displays the Managed Apple ID Enrollment (MAID) dialog, showing a list of all previously added MAID user identities:

   

   note

   To re-use an existing user identity to enroll a device, request a new password by selecting the three-dot menu adjacent to the user. Then select Reset password:

   

   Alternatively, to remove an existing user identity, select Remove.

5. To add a new user, select + ADD USER :

   

   The Add new MDM account for MAID user dialog appears:

   

6. Enter your MAID user email address in the box provided, then select NEXT .

   Important

   The email domain must match the domain configured during MAID service setup.

   If the email domain validates successfully, Coro displays step 2:

   

7. Enter an email address at which you want to receive a device enrollment password, then select SEND PASSWORD .

   note

   Enter any suitable email address at which the end user can receive the required MAID credentials. It does not need to be the same email address as the MAID user identity.

   The password is valid for three days. If this time limit expires, Coro provides the ability to request a new password.

8. Repeat this procedure for each MAID user identity you want to allow to enroll devices.

Enrolling devices with a MAID identity

To enroll a device for remote management with Coro MDM, perform the following steps to register the device:

1. On your device, go to Settings :

   

2. Select General > VPN & Device Management :

   

3. Select Sign in to Work or School Account... .

   The device shows a Work or School account sign-in page:

   

4. Enter your MAID user email address, then select Continue .

   The device connects to the domain in the email address, which in turn uses the MDM enrollment data hosted there to redirect to Coro MDM for registration:

   

5. Sign in with the same MAID user identity, using the password provided during the user identity validation stage.

   The device presents your organization's iCloud for Work/School page:

   

6. Select Sign in to iCloud , then enter your iCloud credentials:

   note

   This is typically your MAID email address and iCloud-specific password. Do not use the password from the previous step.

   

7. If authentication is successful, your device prompts you to allow remote management:

   

8. Select Allow remote management .

   Your device is configured for remote management. This might involve a short wait.

   note

   If you have previously performed this operation, you might receive a prompt that a backup of your apps and data exists. You can choose to restore this backup or start with a clean profile install.

   After the process is complete, your device presents details of your managed profile:

   

Upon completion, the device appears as active in the Coro MDM device list.