Managing enrolled devices
Coro enables you to monitor and manage your enrolled mobile devices through the Devices page.
To view your MDM-enrolled devices, perform the following steps:
- Sign into the Coro console .
-
Select the
Mobile Device Management
module.
note
If Mobile Device Management is not enabled, contact your Coro sales representative.
- From the MDM Management page, select the Devices tab.
On this page, you can:
- View a list of enrolled devices.
- See details for a selected device.
- Enroll a new device. For more information, see Enrolling iOS devices or Enrolling Android devices .
- Filter the display by policy, operating system, status, and enrollment type.
- Search for a specific device by serial number (three characters minimum).
- See the applications installed on a device.
- Assign and unassign policies.
- Perform device actions such as activating a remote wipe request.
- View policy violations (BYOD iOS devices only).
-
Resynchronize device connections. Use the
refresh
option at the top-right of the device list to request Coro to send a check-in request to each enrolled device:
The Last Check-in Date field is updated as each device responds.
Device information and options
The right-hand pane contains details for the selected device, showing the following information:
| Property | Description |
|---|---|
| Device status | An indicator of the status of the device: Active (green indicator): The device is active and connected. Inactive (Amber indicator): The device has not responded for at least three days. Tagged for disenrollment (Grey indicator): The device is tagged for disenrollment. Disenrolled (White indicator): The device has been disenrolled. |
| Device | The device model and serial number. NOTE: Due to Google's privacy policy, BYOD Android devices are prevented from reporting their serial number. Instead, such devices report a substitute identifier which Coro MDM displays. |
| OS | The operating system running on the device. |
| Device policy | The name of any applied device policy, including an indicator if the policy has been contravened. For more details, see Managing device policies. |
| Enrollment type | The type of enrollment. One of: * Company owned device (COD) * Bring your own device (BYOD). |
| Last Check-in | The date the device last checked-in with Coro. |
| Application Management | A list of applications installed on the device as reported to Coro. Each application shows: - App Name: The display name of the installed application. - Version: The installed application version. - Bundle ID: The unique identifier of an application in Apple's or Google's app stores. - Compliance: An indicator of whether this application is in violation of an applied policy. |
In addition, Coro provides an Actions menu for each device. Available actions are (as applicable):
- Assign Policy : (Devices with no current assigned policy only) Assign a device policy to this device.
- Remove Policy : (Devices with an existing assigned policy only) Remove an existing policy from this device.
- Wipe Data : Initiate a remote wipe on the device. See Remotely wiping a device .
- Mark for Disenrollment : (Enrolled devices only) Mark this device as no longer enrolled with Coro MDM and remove the profile and assigned policies from the device (at the next successful synchronization). The device remains in the list, but is shown as disenrolled and device details are no longer available. Disenrolled devices cannot be re-activated directly, but can be reenrolled with Coro MDM through the normal method (see Enrolling iOS devices or Enrolling Android devices ).
-
Remove device
: Remove a
disenrolled
or
inactive
device.
Important
You cannot remove active enrolled devices. Mark these devices for disenrollment first.
Remotely wiping a device
Coro can initiate a remote wipe on an enrolled device to prevent sensitive data from being viewed by unauthorized individuals.
To request the remote wipe, select the Action menu for a device and choose Wipe Data:
For iOS:
- Remote wipe is possible only with supervised devices.
- For devices running iOS 17 or later, a remote wipe performs a factory reset. However, where your device was previously enrolled as supervised, you can optionally select to retain this state.
- For devices running iOS versions earlier than 17, the device is fully reset and no state or user data remains.
For Android:
- On company owned devices, a remote wipe request performs a full factory reset.
- On BYOD devices, a remote wipe request removes the work profile and all related data. Any personal profile is unaffected.