Signing into the Coro service¶

This article describes how to sign into the Coro console and Secure Messages portal.

To learn more about the Coro console, see the Actionboard.

To learn more about the Secure Messages portal, see the Secure Messages portal.

Signing into the Coro console¶

Use the link and credentials provided in your welcome email to sign in, or enter the URL for your organization's region into a web browser:

You can sign into the Coro console using the following methods:

To sign in to the Coro console using a Google account:

From the Coro console sign in page, select Google:
Select a Google account, and then review and accept any additional permission requests:

The Coro console appears:

To sign in to the Coro console using a Microsoft 365 account:

From the Coro console sign in page, select Microsoft 365:
Select a Microsoft 365 account, and then review and accept any additional permission requests:

The Coro console appears:

To sign in to the Coro console using your email and password:

Your Secure Messages portal depends on your organization's region:

You can sign into the Secure Messages Portal from the Sign in to Secure Messages page using the following methods:

To sign in to Secure Messages using a Google account:

From the Sign in to Secure Messages page, select Google:
Select a Google account, and then review and accept any additional permission requests:

A new Secure Messages account is created (if it does not exist), and the Secure Messages Portal appears:

To sign in to Secure Messages using a Microsoft 365 account:

From the Sign in to Secure Messages page, select Microsoft 365:
Select a Microsoft 365 account, and then review and accept any additional permission requests:

A new Secure Messages account is created (if it does not exist), and the Secure Messages Portal appears:

To sign in to Secure Messages using a one-time verification link:

Input a valid email address in the Enter email field:
Select SEND VERIFICATION LINK:

A one-time verification link is emailed to the entered email address, and a confirmation message appears:
Locate the email titled Coro email encryption login. Ensure you check junk folders, update folders, etc. if you cannot locate the email in your inbox.
Select LOGIN TO CORO MAIL:

Note

The link expires after five minutes.

A new Secure Messages account is created (if it does not exist), and the CoroMail Portal appears:

Note

Users who sign in using one-time verification are automatically logged out after five minutes of inactivity.

If you have issues signing into your account on the Coro console, consider the following steps:

Verify your user role: Make sure that an admin role is currently assigned to your Coro account. Contact the workspace owner or a current admin user to request they add you as an admin user to the Coro platform.
Clear cache and cookies: Clearing your browser's cache and cookies can often resolve sign-in issues. Try clearing your browser's cache and cookies and attempt to sign in to Coro again. For instructions, refer to your browser's help or documentation.
Use a different browser: Browser-related issues can occasionally prevent a successful sign-in attempt. Coro recommends using a different browser to determine if the issue persists. Consider using Google Chrome, Mozilla Firefox, or Microsoft Edge.

If none of these approaches resolve your issue, contact Coro Support for further assistance: support@coro.net.