Managing enrolled devices

Coro enables you to monitor and manage your enrolled mobile devices through the Devices page.

To view your MDM-enrolled devices, perform the following steps:

  1. Sign into the Coro console .
  2. Select the Mobile Device Management module.
    note

    If Mobile Device Management is not enabled, contact your Coro sales representative.

  3. From the Mobile Device Management page, select the Devices tab.

Devices tab

On this tab, you can:

  • View a list of enrolled devices.
  • See details for a selected device.
  • Enroll a new device. For more information, see Enrolling iOS and iPadOS devices or Enrolling Android devices .
  • Filter the display by label, policy, operating system, status, and enrollment type.
  • Sort the device list in ascending or descending order of last check-in date, as indicated by the arrow next to the column heading.
  • Search for a specific device by serial number (three characters minimum).
  • See the applications installed on a device.
  • Assign and unassign policies.
  • Add and remove device group labels .
  • Perform device actions such as activating a remote wipe request.
  • View policy violations (BYOD iOS and iPadOS devices only).
  • Resynchronize device connections. Use the refresh option at the top-right of the device list to request Coro to send a check-in request to each enrolled device:

    Re-synchronize enrolled devices

    The Last Check-in Date field is updated as each device responds.

Device information and options

The right-hand pane contains details for the selected device, showing the following information:

Property Description
Device status An indicator of the status of the device:

Active (green indicator): The device is active and connected.
Inactive (Amber indicator): The device has not responded for at least three days.
Tagged for disenrollment (Grey indicator): The device is tagged for disenrollment.
Disenrolled (White indicator): The device has been disenrolled.
Device The device model and serial number.

NOTE: Due to Google's privacy policy, BYOD Android devices are prevented from reporting their serial number. Instead, such devices report a substitute identifier, which Coro displays.
OS The operating system running on the device.
Device policy The name of any applied device policy, including an indicator if the policy has been contravened.

For more details, see Managing device policies.
Enrollment type The type of enrollment.

One of:

* Company owned device (COD)
* Bring your own device (BYOD).
Last Check-in The date the device last checked-in with Coro.
Labels Predefined and custom labels representing the device groups this device belongs to.

For more details, see Adding and removing labels.
Application Management A list of applications installed on the device as reported to Coro.

Each application shows:

- App Name: The display name of the installed application.
- Version: The installed application version.
- Bundle ID: The unique identifier of an application in Apple's or Google's app stores.
- Compliance: An indicator of whether this application is in violation of an applied policy.

In addition, Coro provides an ACTIONS menu for each device. Available actions are (as applicable):

  • Add label : (Enrolled devices only) Add a device group label to this device. See Adding and removing labels .
  • Wipe Data : Initiate a remote wipe on the device. See Remotely wiping a device .
  • Mark for Disenrollment : (Enrolled devices only) Mark this device as no longer enrolled with Coro MDM and remove the profile and assigned policies from the device (at the next successful synchronization). The device remains in the list, but is shown as disenrolled and device details are no longer available. Disenrolled devices cannot be re-activated directly, but can be reenrolled with Coro MDM through the normal method (see Enrolling iOS and iPadOS devices or Enrolling Android devices ).
  • Remove device : Remove a disenrolled or inactive device.
    Important

    You cannot remove active enrolled devices. Mark these devices for disenrollment first.

Remotely wiping a device

Coro can initiate a remote wipe on an enrolled device to prevent sensitive data from being viewed by unauthorized individuals.

To request the remote wipe, select the Action menu for a device and choose Wipe Data:

Activate remote wipe

For iOS/iPadOS:

  • Remote wipe is possible only with supervised devices.
  • For devices running iOS/iPadOS 17 or later, a remote wipe performs a factory reset. However, where your device was previously enrolled as supervised, you can optionally select to retain this state.
  • For devices running iOS/iPadOS versions earlier than 17, the device is fully reset and no state or user data remains.

For Android:

  • On company-owned devices, a remote wipe request performs a full factory reset.
  • On BYOD devices, a remote wipe request removes the work profile and all related data. Any personal profile is unaffected.

Adding and removing labels

A labelled device marks it as part of a functional group. You can search and filter on labels to see associated devices, and also apply device policies.

To add a label to a device:

  1. From the Devices tab, locate and select the device.
  2. From the ACTIONS menu in the right pane, select Add Label :

    Device Action menu

    note

    The Add label action is available only for enrolled devices. A label is applied immediately to active devices, and is applied to inactive devices when they next synchronize with Coro.

    Coro displays the Add device label dialog:

    Browse policies

  3. Select the label box to view a dropdown containing all current labels. Select one or more labels to populate the device label list.
    note

    To remove a label from the list, select X in the label tag.

  4. (Optional) Select Manage labels to go manage your label list in the Labels tab. For more details, see Managing labels .
  5. To save your label list to the device, select SAVE .

Added labels are shown in the device information pane:

Device labels

To remove a label from a device, select X within the label tag.