Ticket types for User Data Governance

To learn more about how Coro protects an organization's user data, see Introducing User Data Governance. To learn more about what information constitutes these sensitive data types, see Regulatory sensitive information types.

Coro generates tickets relating to data governance when it identifies security incidents involving the following sensitive data types:

• NPI (Non-public information)
• PII (Personally identifiable information)
• PHI (Protected health information)
• PCI (Payment card information)
• Suspicious exposure of certificate
• Suspicious exposure of critical data
• Suspicious exposure of file type
• Suspicious exposure of password
• Suspicious exposure of source code

NPI, PII, PHI, and PCI

Coro detected that a user shared or emailed information that includes NPI, PII, PHI, or PCI, and the Admin user has monitoring enabled for that category. The Admin user might also have configured permissions policies governing user rights to access, or access and expose, these data types.

These tickets might require the attention of data compliance officers, in line with regulations such as GDPR, HIPAA, SOC2, and others, therefore are classified as suggested for review and automatically closed after the review period of two weeks.

Privacy sensitive data tickets include the following available actions:

Suspicious exposure of certificate

Coro identified a user account that was involved in a potential data exposure event with monitored security certificates (files with a .crt or .pem extension used to establish a secure connection between a client and a server). This occurs where monitoring for Certificates was enabled (see Monitoring). Tickets are classified as suggested for review and are automatically closed after the review period of two weeks.

Suspicious exposure of critical data

Coro identified a user account that was involved in a potential data exposure event with monitored critical data (specific defined keywords in email and shared file content). This occurs where monitoring for Specific keywords was enabled (see Monitoring). Tickets are classified as suggested for review and are automatically closed after the review period of two weeks.

Suspicious exposure of file type

Coro identified a user account that was involved in a potential data exposure event with monitored file types (specific defined file types added as email attachements and in shared drive content). This occurs where monitoring for Specific file types was enabled (see Monitoring). Tickets are classified as suggested for review and are automatically closed after the review period of two weeks.

Suspicious exposure of password

Coro identified a user account that was involved in a potential data exposure event that included passwords. This occurs where monitoring for Passwords was enabled (see Monitoring). Tickets are classified as suggested for review and are automatically closed after the review period of two weeks.

Suspicious exposure of source code

Coro identified a user account that was involved in a potential data exposure event that included monitored source code files (files with a known code or script extension such as .md, .yaml, .sh). This occurs where monitoring for Source code was enabled (see Monitoring). Tickets are classified as suggested for review and are automatically closed after the review period of two weeks.