Pricing and plans

What level of malware protection does the Coro trial state offer?

The Coro trial state lets you experience visibility and monitoring across users and devices, with Coro automatically detecting issues, generating tickets, and remediating threats for protected users.

Trial access varies based on how the workspace is created:

• Self-service sign up : Includes all modules and add-ons except Security Awareness Training (SAT).
• MSP-created workspaces : Available modules and add-ons vary based on the configuration selected during workspace setup.

For further information, see Subscriptions.

How does the Coro trial state work?

A workspace moves into a trial state when it is currently in a new state and an onboarding event trigger occurs for the first time, for example, a cloud application is connected, a device is activated, or an inbound gateway is set up.

During the trial period Coro monitors data and generates tickets for protected and unprotected users, as well as devices. Coro presents all tickets in the Actionboard.

For regular and child workspaces:

• After activation, a workspace remains in a trial state for a period of 14 days if no endpoint devices are activated.
• When you activate an initial endpoint device within the workspace, the workspace trial state extends by an additional 14 days. For example, if you have five days remaining in your trial and activate an initial device, the trial then expires in 19 days (five initial days plus 14 additional days).

For further information, see Coro workspace status.

Where can I view all Coro plans and pricing information?

Visit Pricing for information on all Coro plans and pricing.

What is the Coro trial state?

The Coro trial state is the easiest way to try Coro. You experience visibility and monitoring across users and devices, with Coro automatically detecting issues, generating tickets, and remediating threats for protected users.

Trial access varies based on how the workspace is created:

• Self-service sign up : Includes all modules and add-ons except Security Awareness Training (SAT).
• MSP-created workspaces : Available modules and add-ons vary based on the configuration selected during workspace setup.

For further information, see Subscriptions.

What is the Coro annual plan?

Coro offers organizations an annually-paid plan that gives a discount of 25% over the equivalent monthly plan.

What is the Coro SASE suite?

The SASE (secure access service edge) suite helps you strengthen your IT security posture. With the Coro SASE suite, you have access to on-prem cybersecurity, as well as cloud firewall protection and zero trust VPN. This plan is a great fit for companies with remote, distributed workforces.

The Coro SASE suite includes the following modules and add-ons:

• Network
• Secure Web Gateway
• Cloud App Security

For further information, see Secure Access Service Edge (SASE).

Am I charged for any unused email accounts?

Coro protects and charges accounts only if you choose to add Coro to them. It is strongly recommended that all accounts should be added to Coro’s protection as you can shield your organization from external and internal threats.

How do I sign up for a free Coro trial?

Coro workspaces are based on a subscription model. To get started, visit https://www.coro.net/interactivedemo.

For further information on Coro workspace subscriptions, see Subscriptions.

When is a workspace classified as inactive?

A workspace is classified as inactive when either its trial or subscription state expires. When a trial ends and there is no active subscription, the workspace reverts to an inactive state.

For regular and child workspaces:

• After activation, a workspace remains in a trial state for a period of 14 days if no endpoint devices are activated.
• When you activate an initial endpoint device within the workspace, the workspace trial state extends by an additional 14 days. For example, if you have five days remaining in your trial and activate an initial device, the trial then expires in 19 days (five initial days plus 14 additional days).

If a trial requires Canadian data residency, is there any additional configuration required prior to setting up a prospect on trial?

If a trial requires Canadian data residency, no additional configuration is needed prior to setting up a prospect on trial. However, workspaces are created and managed using the separate domain: https://secure-ca.coro.net.

For further information, see Region-specific subscription.

Can I still use Coro after my free trial has expired?

No. When a trial ends and there is no active subscription, the workspace reverts to an inactive state.

When a workspace is in an inactive state:

• No data is monitored, and no tickets are generated.
• Module-independent assets remain associated with the workspace, for example, users, cloud applications, and devices. This ensures efficient onboarding if the workspace subscription is renewed.
• Module dependent assets, for example. infrastructure required to keep a particular module feature functioning are discarded.

For more information, see Coro workspace trial state.

What happens to tickets in the Actionboard when my Coro trial expires?

When the trial period for your workspace expires, the workspace becomes inactive. Tickets remain unchanged, however, only a few ticket actions are available, such as Close ticket, which allows the admin user to clean up the workspace.

Is it safe to use the trial version in a production environment without impacting other apps?

Coro utilizes a Bitdefender Software Development Kit (SDK). To avoid conflicts that may interfere with the installation of the Coro Agent, Bitdefender and any other antivirus software must be uninstalled before installing the Coro Agent.

After the Coro Agent is installed, you can safely use a Coro workspace in trial state. To begin a workspace trial, an initial onboarding event trigger must be performed to transition the workspace from new to trial state.

For further information, see Coro workspace status.

Can demo data in a Coro workspace be accessed via the API?

Yes, when a workspace is in demo mode, you can access the demo data (such as tickets) via the API like regular workspace data.

How do I delete a Coro workspace?

Coro workspaces can be deleted by the Coro support team. Contact support at: support@coro.net.

Can I activate the Network module without activating the Endpoint Security module?

Yes.

Does Coro provide managed service for MDM or Network?

Coro does not provide managed service for either the Mobile Device Management (MDM) module or the Network module.

What happens if I am in a contract, and I need to change the number of users or devices?

You can add users or devices at any time during your contract. Coro charges for the additional users and devices for the remainder of your current billing period:

• Annual plans: Coro bills for additional users and devices for the remaining time in the annual term.
• Monthly plans: You can change the number of users and devices every month, and Coro charges accordingly in each billing period.

Does Coro offer a payment plan?

Some customers may be eligible for payment plans. For more information, contact our sales team.

Can Coro be paid for via an invoice?

Yes. For more information, contact support at: support@coro.net.

Do I need to commit to a number of users or devices?

It depends on your plan:

• Annual plan: Yes, you commit to the number of users and devices you choose at the start of your contract. You can add more during the year, and Coro bills them for the remaining time in your plan.
• Monthly plan: No commitment. You can adjust the number of users or devices each month.

Do inactive accounts or users affect billing?

Yes, inactive users are included in Coro’s billing.

In Coro Complete, can one user’s unused device slots be used for another user's devices?

Yes. Coro Complete includes up to five devices per protected user. These device slots are pooled across your workspace. Coro doesn’t assign devices to specific users, so if one user only uses two devices, the remaining three can be used for other devices so long as the total number of devices stays within your licensed limit.

Are mobile devices using Coro MDM counted the same as endpoint devices in Coro Complete licensing?

Yes. In Coro Complete, all devices, including mobile devices using Coro Mobile Device Management (MDM), count toward the five-device limit per user. Licensing is based on the number of protected users, not device type.

How does Coro differentiate between human users and machine users for licensing purposes?

Coro does not differentiate between human and machine users. It counts all users, including individuals and automated accounts, based on their associated email addresses. Exclude machine users from protection or billing from Control Panel > Users > Exclusions.