Email client add-ins for user feedback
Important
To use the Coro user feedback email client add-in, you must have:
- An active subscription to the Coro Email Security module
- One or more connected cloud applications
- Protected users
The Coro email client add-in enables protected users to report potentially malicious emails for themselves. Users can also report emails that they believe were incorrectly flagged by Coro.
The Coro add-in is compatible with both web interfaces and native applications for:
Installing the Coro add-in for Microsoft Outlook
You can install the Microsoft Outlook Add-in directly from the Coro console.
note
The installation of the Coro add-in must be performed by a Microsoft 365 administrator.
note
The installation of the add-in is performed by a Microsoft 365 administrator for all employees simultaneously, rather than individually.
To install the Microsoft Outlook add-in:
-
Sign in to the Coro console
and select
Control Panel
from the toolbar:
-
Select
Email Security
:
-
Select the
Add-ins
tab:
-
Select
Install for Outlook 365
:
The Microsoft AppSource page appears.
- Follow the on-screen instructions to install the Microsoft Outlook add-in.
Installing the Coro add-in for Gmail
You can install the Gmail add-in directly from the Coro console.
note
The installation of the Coro add-in must be performed by a Google Workspace administrator.
note
The installation of the add-in is performed by a Google Workspace administrator for all employees simultaneously, rather than individually.
To install the Gmail add-in:
-
Sign in to the Coro console
and select
Control Panel
from the toolbar:
-
Select
Email Security
:
-
Select the
Add-ins
tab:
-
Select
Install for Gmail
:
The Google Workspace Marketplace webpage appears.
-
Select
Install
.
The Get ready to install dialog appears:
- Select CONTINUE .
-
Review the request for the Coro Gmail add-in to access your Google Workspace account. Select
Allow
to proceed with the installation:
The installation starts.
After the installation completes, a message appears informing you that the Coro Gmail add-in installation was successful:
- Select DONE to complete the installation process.
Using the Coro add-in
After installation, the look and feel of the UI depends on whether you are using the add-in in a web interface or native application. The following functionality demonstration uses the Microsoft outlook add-in within the native Microsoft Outlook application.
If you suspect an email as phishing:
-
Select the email and then select the
Coro
icon on the top toolbar:
-
The
Coro
add-in panel is displayed:
-
Select the
REPORT PHISHING
button. A
Marked as phishing
label is appended to the top of the email:
-
The email is automatically moved to the
Suspected
folder:
To report an email in the Suspected folder as safe:
- Select the email within the Suspected folder, and then select the Coro icon on the top toolbar.
- Select the MARK AS SAFE button. The email is moved from the Suspected folder to your inbox.
How Coro processes user reports
Coro processes a user report based on whether or not a ticket was already raised against that email. In other words, Coro might have identified the email as containing malicious content and already raised a ticket in the console before the user report is received.
Equally, in some cases, Coro might receive a user report for an email that does not meet the threshold for suspicious content, and thus no ticket has been raised.
If Coro has already raised a ticket, the outcome of the user report also depends on whether that ticket has been automatically remediated and closed, or remains open for admin user review.
The following matrix summarizes each scenario and the action Coro takes:
| Ticket raised and open | Ticket closed after review | No ticket raised | |
|---|---|---|---|
| Reported as Safe | The ticket is marked with feedback from the user report. | The ticket is marked with feedback from the user report and re-opened for operator review. | No action. |
| Reported as Phishing | The ticket is marked with feedback from the user report. | The ticket is marked with feedback from the user report. | Coro creates a new ticket of type Reported by user. For more information, see Email Security ticket types. |
In the Ticket Log, tickets affected by a user report are displayed with a "phishing" or "safe" feedback icon:
