Managing remediation

Admin users with sufficient permissions can choose how to manage remediation. Managed service contacts can be notified by Coro according to their specified notification level and remediate issues themselves, or Coro can remediate issues for you and update managed service contacts about any actions taken according to their specified notification level.

To manage remediation:

1. Sign into the Coro console and select Control Panel from the toolbar:

   

2. Under Protection , select Managed Service :

   

3. Select the Remediation tab:

   

4. Select a remediation option. The following remediation options are available:
   • Remediate issues myself based on recommendations from the Coro managed service team : Remediate issues yourself. Notifications are sent in accordance with the notification level specified when creating a managed servive contact .
   • Allow the Coro managed service team to remotely remediate issues on my behalf : Allow the Coro managed service team to remediate issues remotely. Coro updates your managed service contacts in accordance with the notification level specified when creating a managed service contact .

     After selecting Allow the Coro managed service team to remotely remediate issues on my behalf, a consent dialog appears:

     

     Review the consent conditions and select CONFIRM to authorize the Coro managed service team to perform remote actions on your Coro workspace.