Managing managed service contacts
Admin users with sufficient permissions can manage managed service contacts and create new ones. Coro can email these contacts regarding all issues or limit notifications to critical issues only. The Coro managed service team determines whether an issue is classified as critical.
From the Contacts tab, you can:
- Create a new managed service contact .
- Edit a managed service contact .
- Remove a managed service contact .
Creating a managed service contact
To create a managed service contact:
-
Sign into the Coro console
and select
Control Panel
from the toolbar:
-
Under
Protection
, select
Managed Service
:
-
Select
+ ADD MANAGED SERVICE CONTACT
from the
Contacts
tab:
The Create managed service contact dialog appears:
- Enter a First name , Last name , and Email address for the managed service contact.
-
Select a
Notification settings
option:
- Email : Notifications are sent for all issues via email.
- Email - Critical issues only : Notifications are sent for critical issues via email. The Coro managed service team determines whether an issue is classified as critical.
- Do not notify : Issues do not trigger notifications.
-
Select
Save
:
The managed service contact is created and appears on the managed service list.
Editing a managed service contact
To edit an existing managed service contact:
-
Sign into the Coro console
and select
Control Panel
from the toolbar:
-
Under
Protection
, select
Managed Service
:
-
Select the three-dot menu adjacent to the managed service contact from the
Contacts
tab:
-
Select
Edit
:
-
After editing the managed service contact, select
SAVE
.
The managed service contact details are updated.
Removing a managed service contact
To remove a managed service contact:
-
Sign into the Coro console
and select
Control Panel
from the toolbar:
-
Under
Protection
, select
Managed Service
:
-
Select the three-dot menu adjacent to the managed service contact from the
Contacts
tab:
-
Select
Remove
:
The Remove managed service contact confirmation dialog appears:
-
Select
YES, REMOVE
.
The managed service contact is removed.